Sigma Cipta Caraka, a member of Telkom Group, a market leader in providing information technology solutions, with more that 20 years of experience in delivering complex, mission critical system to Indonesia and global markets. To support our rapid growth, we are inviting talented people to enter the new level of experience to grow and achieve the success together.
Customer Care
Responsibilities:
* Receive incoming call and notify client if there is an incident or problem occurred in Data Center.
* Log incident of problem to remedy system and update problem status.
* Escalate problem to related units or parties and support customer for 7 x 24 hours.
Requirements:
* At least a Diploma, Bachelor’s Degree in Information Technology or Communication.
* Preferably have 1 year experience in Data Center Operation or Banking Call Center.
* Good communication skill and well spoken in English.
* Understand customer satisfaction requirement.
* Familiar with MS Office.
* Ready to work in shift schedules.
* 1 Full-Time positions available in Bumi Serpong Damai.
If your qualifications meet our requirement please send your Application Letter to:
recruitment@sigma.co.id
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